A Reference Book to enable you to complain effectively

The main reason why Britain is in such a shambles is that British Citizens / Consumers just will not complain. Brits are very quick to grumble but equally slow to complain. The difference can be quite subtle. Grumbling, as in grumbling about the weather, rarely achieves anything; a resolutely handled complaint, on the other hand, has the potential to achieve significant improvements in the way things are done in Britain.

In 21st century Britain the British Establishment now encourages organisations to lie, cheat and wriggle their way out of their responsibilities. The most sinister fact is that many organisations purporting to protect British Citizens / Consumers do nothing of the kind! Even the legal systems fail to uphold the Law and maintain legal, social and moral principles.

In 2012 the average Brit is terrified of standing up to the Government, or the British Establishment, or Big Business. For example, to prevent the banking crisis, which started in 2008, lots of Brits would have had to complain vigorously from at least as far back as 2003. British Authorities take a long time to wake up! Brits must start complaining quickly, efficiently and, most important of all, in a determined manner. Until that happens the British Establishment (in ALL its forms) will continue doing very little to make Britain a better place to live for every British Citizen / Consumer.

The objective of this website is to help every British Citizen / Consumer to complain effectively – if that is what they want to do. More important, it aims to make Brits self-reliant when it comes to complaining, if only to take the pressure off organisations like Citizens Advice Bureaux.

The way we do that is to have a book backed up by many files in which we keep: - information provided by the organisation concerned, mainly from their website; newspaper cuttings; and readers’ experiences.

As you would expect, the book is changing ALL the time. It currently comprises 116 A4 pages. We deliberately try to keep it to a minimum but that is extremely difficult to achieve. It consists of 16 chapters covering subjects like: - ‘How to complain effectively’ (obviously!); Alphabetical list of Complaint Handling Bodies (Ombudsman and their ilk)’; YOU, the Government and the Legal System; YOUR Human Rights; Examples of Problems. The contents are physically updated 4 times a year - in January, April, July and October. It is bound in a spiral binder which means it can be laid flat for you to easily add your own notes etc.

There are 3 options.......

1. THE BOOK. If you wish to be truly independent (our preferred option) you can just buy a copy of the book. Current production methods mean it costs £9-00 and will be sent to you by 2nd class Royal Mail. Although the book will remain useful it will soon become out of date. The next option is designed to help you over that restriction.

2. THE SUPERBOOK. This is, essentially, 3 copies of the book, as in 1 above, at a reduced rate plus: - blank pages at strategic points so you can add your own comprehensive notes; and a hardwearing binder. This will cause us significantly extra work so it will have to be paid for in advance. At the date of this update the cost is £35.

The books will be sent out over a period of 2 years, with a year between copies. Remember the superseded books will not become useless; they will just not be up to date. They can be passed on to friends and relations.

3. THE LUXURY BOOK. If you need pampering then this is for you. The package is the superbook, as in 2 above, plus 5 dedicated hours of help. This help is by telephone or e-mail or, if you can visit us in Oldham, it can be one-to-one. Unfortunately you are paying for our time so this is not cheap. It will cost you £100.

PLEASE NOTE THAT ANY MONEY MADE FROM OPTIONS 2 AND 3 WILL BE USED TO SUBSIDIZE OPTION 1. WE ACCEPT NO MONEY FROM ADVERTISERS OR SPONSORS, SO THE SERVICE HAS TO BE PAID FOR BY YOU, THE CONSUMER. EVENTUALLY, OUR AIM IS TO GIVE THE BOOK AWAY FREE. AT THE MOMENT, THAT POSSIBILITY IS SOME CONSIDERABLE TIME IN THE FUTURE, UNFORTUNATELY.

If you wish to discuss anything in connection with this please contact us as follows. Tony Nickolls would be delighted to talk to you as long as you wish. On the other hand, if you feel totally confident, good luck and happy, as well as effective, complaining!

E-MAIL

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TELEPHONE

07796 976693